Our Schlöder Mission Statement
Schlöder products stand for high quality and durability. With our products and innovations we are able to convince with an up-to-date and extensive assortment. But not only our product quality but also our comprehensive and competent service completes our offer. Unfortunately, however, in the current situation due to supply bottlenecks in all areas, our Schlöder mission statement cannot always be realized as our customers are accustomed to. We therefore apologize for any inconvenience such as delays!
- Service
Our aim is to provide our customers with a positive experience when working with Schlöder. Already at the inquiry we are your competent contact person who will advise you which products are suitable for your requirements and help you with the product selection with all necessary components. Also during the later installation we can support you with individual questions and instruct you with competent consultants. Every request will be handled quickly and without complications.
- Product quality
To be successful in the market, the product quality must be superior. This applies to the durability, the intuitive operability and the degree of innovation. Our claim as an EMC manufacturer is to offer our customers durable products that are designed to meet the respective standard and can be operated intuitively, even if they are only rarely used. Our EMC devices are developed and manufactured in Germany and are subject to constant development.
- Customer focus
Our customers appreciate us for offering the best fit solution. Our contribution to sustainability is that we also repair 25 year old equipment - as long as the required spare parts are available. You urgently need a replacement unit? Are you looking for a loaner device? You have questions about a specific standard? Please contact us and we will try to find a solution together.
- Value for money
Due to lean and efficient structures in production and sales we are able to create a convincing offer of product and service quality.
- Response time
Our in-house response time policy is 90/24, which means that on working days at least 90 % of enquiries are answered within 24 hours.
- Processing time
In the area of after-sales service, the processing time for calibrations and repairs is of great importance for our customers. Despite the excellent quality of our products, it is possible that repairs may be necessary after a longer service life. For factory calibrations and repairs, our target for processing time is max. 2 weeks. This means that the devices are quickly back for tests in your laboratory.